Preventice Solutions in Cando, ND

  • Type: Full Time
position filled

The Patient Services Benefit Specialist (PSBS) is a position focused on providing patients with benefit quotes as requested for Services provided by Preventice. This position is a Customer Service based position that will provide patients with excellent service while providing patients with the lowest available quotes for service.

Processes for Patient Benefit Quotes (PBQ s)
Capable of performing Level 1and 2 Address Verification responsibilities with high productivity and accuracy
Outbound/Inbound phone calls with patients to verify shipping address
Release orders for shipment once all prerequisites are met
Add all special request notes to patient orders
Send study cancellation notifications
MCT/CEM conversions
Other duties as assigned

Experience with providing healthcare insurance verification and quoting
Capable of multi-tasking in a windows-based computer environment using, but not limited to: Word, Excel, Power Point, and Outlook
Ability to handle high volumes of work
Excellent phone and customer service skills
Organizational skills and attention to detail
Good interpersonal skills, especially for dealing with high stress and emotional situations are essential
Leadership and team building skills to direct the activities of individuals and/or department towards the accomplishment of goals
Self-Motivated - Must demonstrate the behaviors, attitude and responsibility desired of the entire be able to encourage team members to work harder

Sitting for extended periods of time will be required
Standing, walking, bending, stooping and reaching will be required
Use of hands repetitively to type, handle, and operate standard office equipment will be required
All employees must pass drug test, and must have valid proof of eligibility to work in the USA.

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